Okay, as retail employees at Starbucks know, about once a month a mystery shopper will come into a Starbucks undercover. This "customer" evaluates many parts of the "Starbucks experience", including courtesy/customer service, temperature of drink, speed of service, cleanliness of store.
This "customer" (mystery shopper) then gives descriptions (height and hair color) of the employees observed. The report is then traced to who was working during that shift.
Partners can be written up for performing poorly on a Snapshot. Rumor has it that the store manager gets a bonus for having a perfect Snapshot report.
Of course, the mystery shopper will hardly ever shop the store during a morning rush or during "Frappy hour."
Does anyone think that the Snapshots are unfair?