The technology vs. human labor war is on, and technology is winning.
That’s one conclusion to draw from this blockbuster New York Times story on the worker-scheduling software used at Starbucks and other big retail firms. The technology helps to bolster corporate profits by optimizing workers’ hours to their employer's needs. But it often wreaks havoc on those workers’ home lives by introducing destructive uncertainty to their schedules.
The piece centers on Jannette Navarro, a single mother and Starbucks barista, who sometimes “clopens” her local store, both closing it up in the evening and reopening it a few hours later: